Shipping Policy

Thank you for shopping with us. We are committed to providing a reliable and efficient delivery service throughout the United Arab Emirates.

1. Shipping Coverage

We currently deliver to all cities and regions within the United Arab Emirates (UAE).

At this time, we do not offer international shipping unless otherwise stated on specific product pages.

2. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends, public holidays, or during official holidays will be processed on the next business day.

• During peak seasons, promotional campaigns, Ramadan, Eid, or National Day periods, processing times may be extended.

3. Delivery Timeframes

Location	Estimated Delivery Time
Major Cities	2–5 Business Days
Other Cities & Regions	3–7 Business Days
Remote Areas	5–10 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Fees

Shipping charges are calculated at checkout based on the delivery location and order value.

• Standard Shipping fees, if applicable, will be displayed during checkout.

• Free shipping promotions may be offered from time to time and will be clearly communicated on the website.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking number, where available.

Customers can track their shipment through the courier's website using the provided tracking information.

6. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full Name

• Mobile Number

• Complete Delivery Address

• City and Postal Code

Incorrect or incomplete information may result in delivery delays or additional shipping charges.

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability, incorrect address information, or failure to respond to the courier, the shipment may be returned to us.

Additional shipping charges may apply for reshipment.

8. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

If there is a significant delay, customers will be notified using the contact information provided during checkout.

9. Damaged or Missing Items

If your order arrives damaged or if items are missing, please contact customer support within 48 hours of receiving the order and provide your order number along with photographs of the package and product, if applicable.

We will review the issue and provide an appropriate resolution, which may include a replacement or refund.

10. Contact Us

For any questions regarding shipping, delivery, or order status, please contact our customer support team through the contact information provided on our website